Shipping policy

Jenny’s Shoes & Fashions – Shipping Policy

We want your shoes to get to you safely and quickly!

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Shipping Areas

• Western Australia (WA) – local shipping

• Rest of Australia – standard national shipping

Please note: Shipping costs vary depending on the shoe size and box weight. Larger/heavier shoes (like Dr. Martens or RM Williams boots) may cost more than lighter shoes (like Skechers slip-ins).

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Shipping Costs

• Calculated at checkout based on the item(s) in your cart.

• Local pickup in Harvey is free — simply select “Collect in Store” at checkout.

• For heavier items, you may notice a slightly higher shipping fee — this ensures your shoes arrive safely in a sturdy box.

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Processing Time

• All orders are processed within 1–2 business days.

• You will receive a tracking number via email once your order ships.

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Delivery Times (Estimates)

• WA: 2–5 business days

• Rest of Australia: 5–10 business days

Please note these are estimates. Delivery may vary due to courier delays, public holidays, or remote locations.

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Damaged or Lost Items

• If your order arrives damaged or lost in transit, please contact us within 7 days.

• We will arrange a replacement or refund at no extra cost.

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Important Notes

• Customers are responsible for return shipping costs unless the item is faulty.

• We recommend keeping your tracking number until your order arrives.