Refund policy

Jenny’s Shoes & Fashions – Refunds & Returns Policy

We want you to be happy with your shoes, but we also need to protect our stock and small business. Please read carefully before making a return.

Returns & Exchanges

• We accept returns or exchanges within 14 days of purchase.

• Shoes must be unworn, in original condition, and in the original box.

• If shoes are worn, damaged, or not in original condition, we cannot accept a return or issue a refund.

• Local pickup orders can be exchanged in-store immediately, if the shoes meet the above conditions.

• Online orders can be returned by post (customer pays return shipping) or exchanged in-store.

Refunds

• Refunds are issued once the returned shoes are received and inspected by Jenny’s Shoes & Fashions.

• Refunds are made via the original payment method.

• Local pickup orders returned in-store must be inspected first; refunds will be processed online within 1–2 business days.

Faulty or Damaged Items

• If an item arrives faulty or damaged during delivery, please contact us within 7 days.

• We will replace the item or refund you fully at no cost.

Exchanges

• Exchanges for a different size or color are allowed if the item is unworn and in original condition.

• Local pickup orders can be exchanged instantly in-store.

• Online exchanges must be returned first, then a replacement will be sent once received.

Sale or Clearance Items

• Sale items are exchange-only.

• Refunds are not available on sale or clearance items unless faulty.

Important Notes

• Customers are responsible for return postage unless the item was faulty.

• We recommend keeping a tracking receipt for all online returns.